This Cancellation Policy ("Policy") applies to all bookings made through Elite Travelers Club LLC ("we", "us", "our") platform. By making a reservation with us, you accept and agree to abide by the terms and conditions outlined in this Policy.
1. Cancellation Periods
Our cancellation policies can vary depending on the specific property and the rate selected by the guest.
2. Cancellation Process
To cancel a booking, you must notify us through the website with the following information:
Booking reference number
Name of the lead guest
Check-in and check-out dates
3. Refunds
Refunds, if applicable, will be processed within 30 business days after the cancellation is confirmed. Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution's policies.
4. Modifications and Changes
4.1. Date Changes: Subject to availability, you may request to change the dates of your reservation. Additional charges may apply based on the updated reservation details.
4.2. Room Type or Accommodation Changes: Changes to the type of room or accommodation may be subject to availability and may result in additional charges.
5. Force Majeure
In the event that circumstances beyond our control, including but not limited to natural disasters, acts of terrorism, or government restrictions, make it impossible to fulfill your booking, we reserve the right to cancel or modify the reservation. In such cases, a full refund will be provided.
6. Special Circumstances
We understand that unforeseen circumstances may arise. If you believe you have exceptional circumstances warranting special consideration, please contact us directly to discuss your situation.
7. No-Show Policy
If you fail to arrive on the scheduled check-in date without prior notification, you will be considered a "no-show". In such cases, the full booking amount will be non-refundable, and the reservation may be subject to cancellation.
8. Group Bookings and Events
For group bookings or events, separate cancellation terms and conditions may apply. Please refer to the specific terms provided at the time of booking.
9. Third-Party Bookings
If you made your reservation through a third-party booking platform, please refer to their cancellation policy. Our policy may not apply, and you will be subject to the terms and conditions set forth by the third-party platform.
10. Changes to the Cancellation Policy
We reserve the right to modify or amend this Cancellation Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this Policy periodically to stay informed of any updates.
11. Dispute Resolution
Any disputes arising from this Cancellation Policy will be subject to the laws and jurisdiction of . Any legal actions or proceedings related to this Policy shall be brought exclusively in the appropriate courts located within [Your Jurisdiction].